TRANSPORT AND DELIVERY

We ship all over Italy and Europe working with Dorica express, Gls.

Delivery time may vary according to the destination but delivery never takes more than 48 hours, 72 for islands and faraway countries.
Vetroso chooses its couriers carefully, preferring velocity and reliability for different types of deliveries.
All possible instructions for the delivery (name on the doorbell, time, people and different delivery address) must be specified in the notes at the end of the order.

We suggest you to print a copy of the order and to check if the information given is correct. In case nobody is at home at the moment of delivery, the courier will leave a notice and he will try to deliver the parcel twice in the following days. In any case the customer can contact the courier for the delivery or the collection of the parcel at the reference agency.  

Shipping costs

The shipping costs are always included in the sale price of the product except in case of shipping abroad. In these cases there is an extra cost as follows:

  1. 1. EU Countries, +60 €
  2. 2. Countries outside the EU, to be agreed upon according to destination, weight and volume.

Delivery is always meant to be at the ground floor. In case you need a delivery to a different floor (it means that the parcel will be delivered at the door of the apartment) there will be an additional cost depending on the customer’s delivery requests.

Packaging

We guarantee the maximum attention in the packaging of the product and the minimum risk of receiving it damaged.

Delivery times 

Vetroso produces all its products internally and upon specific requests of its customers.
Since we work with personalised products, the shipping of these will occur within 20 working days from the receiving of the payment.